CMHA Grand River Branch is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the CMHA Grand River Branch Web site and governs data collection and usage. By using the CMHA Grand River Branch website, you consent to the data practices described in this statement.

Collection of your Personal Information

CMHA Grand River Branch collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. CMHA Grand River Branch also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by CMHA Grand River Branch. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by CMHA Grand River Branch for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CMHA Grand River Branch Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through CMHA Grand River Branch public message boards, this information may be collected and used by others. Note: CMHA Grand River Branch does not read any of your private online communications.

CMHA Grand River Branch encourages you to review the privacy statements of Web sites you choose to link to from CMHA Grand River Branch so that you can understand how those Web sites collect, use and share your information. CMHA Grand River Branch is not responsible for the privacy statements or other content on Web sites outside of the CMHA Grand River Branch and CMHA Grand River Branch family of Web sites.

Use of your Personal Information

CMHA Grand River Branch collects and uses your personal information to operate the CMHA Grand River Branch Web site and deliver the services you have requested. CMHA Grand River Branch also uses your personally identifiable information to inform you of other products or services available from CMHA Grand River Branch and its affiliates. CMHA Grand River Branch may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

CMHA Grand River Branch does not sell, rent or lease its customer lists to third parties. CMHA Grand River Branch may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, CMHA Grand River Branch may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to CMHA Grand River Branch, and they are required to maintain the confidentiality of your information.

CMHA Grand River Branch does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

CMHA Grand River Branch keeps track of the Web sites and pages our customers visit within CMHA Grand River Branch, in order to determine what CMHA Grand River Branch services are the most popular. This data is used to deliver customized content and advertising within CMHA Grand River Branch to customers whose behavior indicates that they are interested in a particular subject area.

CMHA Grand River Branch Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CMHA Grand River Branch or the site; (b) protect and defend the rights or property of CMHA Grand River Branch; and, (c) act under exigent circumstances to protect the personal safety of users of CMHA Grand River Branch, or the public.

Use of Cookies

The CMHA Grand River Branch Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CMHA Grand River Branch pages, or register with CMHA Grand River Branch site or services, a cookie helps CMHA Grand River Branch to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same CMHA Grand River Branch Web site, the information you previously provided can be retrieved, so you can easily use the CMHA Grand River Branch features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the CMHA Grand River Branch services or Web sites you visit.

Security of your Personal Information

CMHA Grand River Branch secures your personal information from unauthorized access, use or disclosure. CMHA Grand River Branch secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

CMHA Grand River Branch will occasionally update this Statement of Privacy to reflect company and customer feedback. CMHA Grand River Branch encourages you to periodically review this Statement to be informed of how CMHA Grand River Branch is protecting your information.

Contact Information

CMHA Grand River Branch welcomes your comments regarding this Statement of Privacy. If you believe that CMHA Grand River Branch has not adhered to this Statement, please contact CMHA Grand River Branch at eliasd@cmhagrb.on.ca. We will use commercially reasonable efforts to promptly determine and remedy the problem.